What Our Experts are Saying

The official blog of TrustedPeer®

Labeled ‘Business Management’


Philip Bouchard

Turning Lean On Its Ear

The concept of Business Process Outsourcing (BPO) is giving way to the lean corporation. In the lean corporation, “The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.” That’s according to the Lean Institute.Saying zero waste is like saying you want a corporation with zero friction. Every employee is a high performer, they have clearly defined roles and responsibilities and they communicate perfectly. Sounds idyllic, no? Well, we stated this aspiration almost a year ago, and it’s still top of mind.Over the last decade, especially with globalization kicking off   More...


CE Shue

How to (Really) Drive Business Innovation

The NYT’s Adam Bryant recently devoted a Corner Office column to the Six Key Drivers that create a culture of innovation in business.  

TrustedPeer CEO Philip Bouchard points out that Bryant overlooks the most important innovation driver of all:  acknowledging and embracing change.  Bouchard shared his views on the 7th Key Driver, which are rooted in his business experience as a CEO as well as his previous training and experience as a Navy SEAL.

 Embracing Change: The 7th Driver of InnovationBalance change with stability:  Corporations focus on achieving stability.  In an ideal market with no competition, they can tweak the same product every year, work on   More...


Philip Bouchard

Being Squeezed: The State of Senior Executives Today

We just watched Moneyball again.  It’s one of our favorite movies because it illustrates a common problem we've seen in business time and again.  Brad Pitt is great as the Oakland A's general manager, Billy Beane, who finds himself in a tough spot, with his team sinking to the bottom of the MLB's American League:Billy (the general manager) is faced with the team's difficult financial situation, needs to reduce payroll but doesn't want to appear he’s forcing several terrible trade-offs to cut costs.  Art Howe (the coach) wants to win games and believes the only way is to spend big   More...


Philip Bouchard

Disrupting Management Consulting

(Part 3 of 3)DISRUPTING MANAGEMENT CONSULTING: A truly disruptive model offers immediacy, breadth, consistency, predictability, recognition of interdependencies and focus on client success.I’m hearing a lot of noise these days about new business models that are disruptive to management consulting. So far, these purported “new models” and what they have to offer have underwhelmed the business world.This much I know: The Internet is changing the knowledge economy. It can make high-level experts available to companies all over the world. And it can match expertise to need in way that is timely, targeted and efficient. The experiences I’ve had as a CFO,   More...


Rick Smith

Elements of Sales Compensation

Companies vary significantly on the structure of their sales organizations depending on their business model.  Understanding the business model is critical to developing sales compensation plans that will drive the goals of the company and excite the entire sales organization to meet or exceed corporate financial targets. 

But keep in mind that sales compensation is probably the most important compensation plan in the company. It needs to be clear in its components and transparent in its implementation. Every company should have a sales compensation governance process for developing and managing the sales compensation plan. (See Best Practice #5.)

In constructing a sales compensation plan, begin by   More...


Philip Bouchard

Avoiding Management Mistakes

(Part 2 of 3)

AVOID BONEHEAD MANAGEMENT MISTAKES: We all make mistakes. But many of them could be avoided if business professionals had easy access to the right expert at the right time.

In my business career, I’ve made my share of regrettable, bonehead mistakes.  What made them regrettable was that they could easily have been avoided – because these were known common problems with known best practice solutions.  

It wasn't like I was creating a new technology or developing a breakthrough business model. I didn’t need to reinvent any wheels. These were operating problems.

Any of these sound familiar?I built out an   More...

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