Expert's Role in Sessions
Expert Sessions are intended to be a structured interaction. We provide communication and organizing tools to guide and record this interaction.
You can view all your Sessions (active and completed) on your Sessions list.
These videos might be helpful:
- How Expert Sessions Work: Overview and Timeline [2:59]
Session Worksheet Overview [2:05]
Getting to know the parts of the Session Worksheet (as seen by the Expert).
Holding the Session [1:28]
Using the Session Worksheet during the actual meeting, including the Time Manager.
Session Completion [1:05]
It's not done until the paperwork is complete! What's expected post meeting.
The reasons to use this tool rather than regular email or "just a meeting" are:
- Organized: User fills out a pre-session questionnaire. This encourages the User to consider why they want to meet & what they expect to get out of the meeting.
- Captured: Communications (messages and attachments) between Expert and User are recorded along with the Session. This means you don't have to sift through emails looking for previous messages. Plus, the information will be available to you next time you interact with the same person, or with someone with a similar question or issue.
- Private: Email contents and attachments are not sent in the clear across the internet. Attachments are encrypted and stored only on the platform.
- Logged: Analytics allows everyone to know interactions actually took place.