Meet the Expert
Michael Hinshaw

Managing Director, MCorp
  • Entrepreneur, executive, teacher, early adopter and leader in customer experience management, founding MCorp – a customer experience innovation consultancy – in 2002.
  • Developer of Touchpoint Mapping, a trademarked approach to quantifying and improving customer experience, working with leading global companies such as Microsoft, Blue Shield of California, lululemon, Danon, and others.
  • Advisor to global organizations including Argo Group, Danone, McKesson, T. Rowe Price, and the United Methodist Church on brand, customer experience and loyalty.
  • Co-author with Bruce Kasanoff of Amazon best-seller "Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them."
Meeting Packages from $400
Expert Package
Your Meeting Package Includes:
  • All 7 Best Practices
  • Pre-Meeting Discovery Process
  • One-on-One Call with Expert
  • Meeting Summary Report
  • Post-Meeting Engagement