The property and casualty insurance industry has been shaken to its roots by the Great Recession.

Companies hoping to make a full recovery need to follow best practices for developing their workforces and implementing innovations.

To emerge from a competitive and undifferentiated marketplace, a successful property and casualty company must find ways to innovate through careful cultivation of a new generation of industry leaders.

The approach most likely to succeed involves training and then supporting emerging company leaders.
Meet the Expert

About Roy

  • 40 years experience in the property casualty insurance industry, including top leadership roles at four companies:, the Fireman's Fund, the Argonaut Group and Cigna. 
  • 10 years as president and CEO of the Insurance Educational Association, a training and development company providing professional education at all points on the underwriting and claims career path.
  • As officer in charge of products at a web-based insurance broker and policy administration company, developed the industry's first fully web-based commercial package policies.
  • Expertise in change management, turnarounds, financial management, business development, staff development.


President and CEO • Insurance Educational Association
Mar, 2005 — Dec, 2014
  • Responsible for operational and strategic management, curriculum development, strategic partnering, providing subject matter expertise.

  • Developed a suite of more than 20 online claims and product/risk management courses.  The portfolio was later sold to a major content provider for a significant multiple to cost.

President • Frye Claims Consultants
Jul, 2004 — Mar, 2005
  • This independent claims adjusting and consulting company focuses on California claims submitted by national insurers and self-insured corporations.  Major claims lines are property, liability, automobile and workers' compensation.
Vice President - Insurance Practice •
2000 — 2004
  • Subject matter expert and lead consultant for this web-based policy administration systems company. 
Senior Vice President • Fireman's Fund Insurance Company
1989 — 2000
  • As chief financial officer and head of a newly-minted small commercial division,  implemented new underwriting and agent interface systems on an incremental improvement basis, earning upload company of the year honors from ACORD corporation.
  • Doubled revenue in 4 years and won top profit center award (1995-2000).
  • Regional executive for Northern California and Hawaii (1992-1995).
Vice President and Treasurer • Argonaut Group
1986 — 1988
  • As chief financial officer, took insurance company public in spinoff from Teledyne Corporation.
Chief Financial Officer - International Division • Cigna Property Casualty
1974 — 1986
  • Started as treasury analyst and rose to CFO-International.
  • Led financial team in acquisition of major competitor and establishment of $1 billion international insurance company (now part of ACE Insurance).
Captain • US Air Force
1969 — 1974
Aircraft Commander, C-141 global airlift


Southern Illinois University
MBA, Business Administration, 1973
Cornell University
BA, English Language and Literature/Letters, 1969

Academic Honors

Cum Laude


  • J.B. Levinson Award: Presented annually to the top-performing profit center in Fireman's Fund's commercial division.


  • Insurance Educational Association, 2005-2014
  • National Automobile Club, 1992-1994
  • California Department of Insurance Curriculum Board, 2005-2014


  • Insurance Industry Charitable Foundation/CAPP.  Moderator of annual education forum, 2006-2015.  All proceeds go to child abuse prevention organizations.

Keynote Speeches

  • "Professional Education Needs and Solutions," delivered to Shanghai Free Trade Zone Insurers through Shanghai Finance University.  Shanghai China, November 2013.
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Best Practices

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