Meet the Expert
President, Amon-Higa & Associates
- 30 years of Global Customer and Patient Experience working across silos to extend relationships with customers and create deeper loyalty.
- Client sectors include: Healthcare; Consumer, Small Business and Enterprise Software; Defense Contractor; Electric Utility; Animated Film; Computer Hardware and Non-Profit.
- Specialties: Customer Experience; Lean/TPS; Process/Organizational Excellence; Business Process Improvement.
Session Packages from $500
Your Expert Package Includes:
- All 7 Best Practices
- Pre-Call Discovery Process
- One-on-One Call with Expert
- Session Summary Report
- Post-Session Engagement
Senior executives; product management; general manager; any leader who is responsible for the end-to-end customer experience Cross-functional team leaders and members; product development managers, marketing leads for a specific offering; sales leaders; customer support for the offering; human resource leaders who want to enable cross-functional (team sport) mindset; customers themselves Health care; consumer, small business and enterprise software; defense; electric utilities; animated film; computer hardware; non-profits; any other industry where the end-to-end user experience is a priority. From start-ups to the Fortune 500; any company that wants to start from the market and deliver an offering based on genuine customer needs and preferences
Driving Growth Through Customer Experience - Design Thinking, Digital Transformation: Target Audience