The second phase of software testing in which a sampling of the intended audience tests the product and reports results.
A contract in which one or more parties agree to not disclose confidential information that they have shared with each other as a necessary part of doing business together.
A small-scale preliminary study conducted with an audience segment in order to evaluate feasibility, time, cost and adverse events in an attempt to predict the success of a large-scale deployment of the product or service. Pilots are a cost-effective way to test a new product or service, measure results and make needed adjustments.
Also known as a trade secret, information a company wishes to keep confidential in order to protect its investment. Proprietary information can include processes and methods used in production, descriptions of products and services, expansion or acquisition plans, etc.
A contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs define what the customer will receive and often establish timelines for delivery.