Money Services Businesses, or MSBs, are non-bank financial entities or individuals who engage in certain monetary exchanges and services.

Congress expanded its efforts to combat money laundering and other financial crimes to include MSBs.

One step was amending the Bank Secrecy Act to regulate them much the same as banks, savings and loans and credit unions.

Failure to comply with these regulations subject MSBs to large civil and criminal monetary fines and the possibility of prison sentences for those deemed accountable.

Meet the Expert

About Connie

  • 35 years of government and private sector experience in law enforcement, regulatory and management expertise in the areas of regulatory compliance, financial crimes and customs violations
  • Expertise includes independent reviews and investigations, threat/risk assessments, domestic and international training, expert testimony and anti-money laundering program development
  • Former Deputy Director, Financial Crimes Enforcement Network (FinCEN) of the U.S. Department of the Treasury
  • Former Executive Director of Operations, Director of Financial Investigations, Group Supervisor, and Special Agent for the U.S. Customs Services


President • AML Experts, Inc.
Jul, 2003 — Present
  • Anti-Money Laundering (AML) consulting for financial and non-financial businesses regulated by the USA PATRIOT Act, the Bank Secrecy Act (BSA), Financial Action Task Force (FATF), OFAC and related international regulations.
  • Conducts complex examinations, investigations and risk assessments.  
  • Provides litigation support and testifies as an expert witness in AML-related civil and criminal cases.  
  • Trains Certified Money Laundering Specialists on all AML topics.
  • Clients include major international money transfer, internet transfer, and mobile payment companies, banks, check cashers and various financial companies
Deputy Director • U.S. Department of the Treasury
Jul, 1999 — Jul, 2003
  • Deputy Director, Operations and the Executive Assistant Director of Law Enforcement Policy for the Financial Crimes Enforcement Network (FinCEN). 
  • Oversaw the operating programs and regulatory policies of FinCEN and was responsible for ensuring that FinCEN’s programs and policies effectively supported federal, state, and local law enforcement investigations and initiatives.
  • Led FinCEN’s effort to administer the recordkeeping, reporting and anti-money laundering provisions of the Bank Secrecy Act and USA PATRIOT Act.
  • Conducted training seminars throughout the United States and internationally for law enforcement personnel and the financial industry on money laundering, the Bank Secrecy Act and the USA Patriot Act.
  • Led U.S. delegations to international conferences and multi-lateral meetings globally.
Executive Director • U.S. Customs Service (USCS)
Dec, 1977 — Jul, 1999
  • Executive Director of Operations - Office of Investigations, responsible for the direction and oversight of all investigations conducted by USCS Special Agents, including smuggling, illegal export and money laundering investigations. 
  • Directed the largest undercover money laundering investigation in U.S. history.
  • Prior positions include the Director of Strategic Investigations, USCS; Special Agent in Charge for USCS in Dallas, Texas; and Chief of USCS Financial Investigations Branch.
  • As Group Supervisor in San Francisco from 1977 to 1986, conducted complex criminal investigations involving drug smuggling, money laundering, commercial fraud, and export violations.


National Louis University
MS, Management, 1985
University of South Florida
BA, Criminal Justice, 1976

Academic Honors

Magna Cum Laude

Licenses & Certifications

CAMS - Certified Anti-Money Laundering Specialist


  • Albert Gallatin Award for exemplary government service, 2003
  • 3 Commissioner's Unit Citations (U.S. Customs Service), 1995-1997


  • Advisory Board - The Anti-Money Laundering Association (AMLA) - 2009-present
  • Advisory Board - Internationall Money Transfer Conferences 2011-present
  • Advisory Board - TAMLO (Online AML Training) 2010-present
  • Advisory Board - SES (Senior Executive Service) Resources -  2008-present


  • Member - Association of Certified Anti-Money Laundering Specialists (ACAMS) committees,  2003 - 2010
  • National Money Transmitter Association Council on Standards and Practices, 2011 - present
  • Member - International Association of Chiefs of Police, Women in Federal Law Enforcement, the Federal Law Enforcement Officers’ Association

Keynote Speeches

  • October 2012 Western Union Consumer Protection and Compliance Conference, Denver, CO
  • February 2012 ACAMS Inaugural Chapter Event
  • 2011 and 2012 International Money Transfer Conferences, Miami, FL and Los Angeles, CA
  • 2009-2012 The AMLA Compliance Officer Training Orlando, FL and Chicago, IL


  • April 2013 International Money Transfer Conference, Los Angeles, CA - Moderator and Speaker, Plenary Session, 
  • July 2013, 5th Annual AML/CFT, Anti-Fraud & Financial Crimes Conference, St. John’s, Antigua - Lecture on Compliance Issues for Emerging Payment Systems
  • August 2013, National Money Transfer Association, Virtual Currency Compliance Conference, Program Manager and Moderator


  • 2003 - Present , Trainer, Association of Certified Anti-Money Laundering Specialists 
  • 2010, Principal Instructor, The Anti-Money Laundering Association Compliance Officer Certification Course
  • March 2013, Adjunct Faculty - George C. Marshall European Center for Security Studies
  • June 2013, International Money Transfer Conference, Mexico City, MX - Principal Instructor for MT Certification Course
Packages with Connie starting from $600

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Best Practices

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Pre-Meeting Discovery Process

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One+-on-One Call

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Meeting Summary Report

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