Quality (with a capital “Q”) is an organization-wide attribute. It pervades your products and services, your business processes, and your people.
Quality includes not only product reliability and functionality but also such areas and capabilities as customer service, the buying experience, problem-solving and the ability to learn and adapt to new circumstances.
Quality requires leadership and management commitment, tight control of business processes, and creative problem solving. The company that learns the fastest has the best chance of generating consistently high quality and a steady supply of satisfied customers.
Responsible for quality management systems, hardware field performance, reliability prediction, software process quality, product environmental compliance, new product introduction program management, and corporate strategy.
Recruited to recover Gen II product reliability and customer satisfaction challenges. Led staff of 25 in NPI program management, corporate quality, engineering services, and strategy for CEO.
Slashed warranty >$5m by design for MTBF, better field statistics, and actioning pareto causes.
Director - Corporate Quality
Head of quality for approximately $750M enterprise.
Brought in to retain key accounts struggling with reliability, managing staff of 17 in multiple design centers. Reduced returns by over 30 percent with quality and reliability improvements.