MBA, Masters of Business Administration, 1988
BA, Government & International Relations, Modern Languages - Japanese, 1987
Certified Six Sigma Black Belt (ASQ); Six Sigma Executive Sponsor (Six Sigma Academy); Six Sigma Green Belt (Fuller-Jones); Language Processing
Selecting the Right Opportunities
Voice of Customer (The Center For Quality of Management); TQC Dissemination Lead (Japanese Union of Scientists and Engineers); Team Performance
Mastery of Facilitation (The Grove Consultants International); ISO 9001/TL 9000 Lead Auditor (SAI-Global); Mapping Specialist
Process-Based Auditor (Business Enterprise Mapping).