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Philip Bouchard
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Turning Lean On Its Ear

The concept of Business Process Outsourcing (BPO) is giving way to the lean corporation. In the lean corporation, “The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.” That’s according to the Lean Institute.

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Saying zero waste is like saying you want a corporation with zero friction. Every employee is a high performer, they have clearly defined roles and responsibilities and they communicate perfectly. Sounds idyllic, no? Well, we stated this aspiration almost a year ago, and it’s still top of mind.

Over the last decade, especially with globalization kicking off a sea change and having internet-speed communication at little or no cost, we’ve noticed a decided move to hiring specialist firms to decrease waste and friction. To date, this level of outsourcing has focused on repetitive, paper-driven or time-intensive activities such as invoicing, accounts payable, or call centers.

We see a future in which senior management expertise is introduced just-in-time with strategic business skills. And, because of their experience, they bring a network of resources for you as well.

On the consulting side, highly specialized individuals do not have a cross-functional offering. They can’t support the multiple areas of specialization that clients demand. Enter TrustedPeer.

TrustedPeer has two compelling differentiators.

  • We are a full-service destination. With more than 100 experts and the number climbing all the time, an individual consultant who is a TrustedPeer Expert becomes part of a larger mission. If you don’t see a practice area covered, our Experts will source and qualify someone for you immediately.

  • We focus on experienced, vetted players - an entrepreneur could outsource the senior management to TrustedPeer, contradicting the idea that only narrowly defined, repetitive business processes can be outsourced.

It’s exciting times this week as we launched our new site, with streamlined design, 100 available experts and an improved workflow process. Come visit us and verify!

If you need consulting on Business Development, contact TrustedPeer Expert and CEO Philip Bouchard.

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