Meet the Expert
President, Amon-Higa & Associates
- 30 years of Global Customer and Patient Experience working across silos to extend relationships with customers and create deeper loyalty.
- Client sectors include: Healthcare; Consumer, Small Business and Enterprise Software; Defense Contractor; Electric Utility; Animated Film; Computer Hardware and Non-Profit.
- Specialties: Customer Experience; Lean/TPS; Process/Organizational Excellence; Business Process Improvement.
Session Packages from $500
Your Expert Package Includes:
- All 7 Best Practices
- Pre-Call Discovery Process
- One-on-One Call with Expert
- Session Summary Report
- Post-Session Engagement
- Ability to work effectively in a cross-functional environment
- Listening to customers
- Asking customers open-ended questions
- Ethnographic research capabilities
- Strong listening posts
- Tracking predictive indicators
- Strong synthetic and analytic skills – the ability to transform data into information and then into knowledge
Driving Growth Through Customer Experience - Design Thinking, Digital Transformation: Skills