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Meet the Expert
Lynn Hunsaker

President, ClearAction LLC
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  • 20 years in customer experience leadership, guiding companies in cross-organizational engagement for CX innovation and improving marketing organization efficiency and effectiveness.
  • Managed customer experience improvement and marketing at Fortune 250 firms Sonoco (packaging) and Applied Materials (semiconductor);  led 20-country task force to design Sonoco customer satisfaction methodology.
  • On a panel of 17 CX experts for the CXPA; one of ten featured columnists for CustomerThink; number six all-time author on CustomerThink.com.
  • Invited by IBM BigDataHub, SDL InsideCXM, SAP, MyCustomer, ClienteerHub, SearchCRM, CXPA, KCBS and others to contribute customer experience expertise.
  • Consulting clients have included:  Adobe, Allegion, Anritsu, Applied Materials, Cisco, Ingersoll Rand, Kaiser, SunPower, Thomson Reuters.
  • Named to "Global Gurus: World's Top 30 Customer Experience Professionals;" SAP's "Top 60 Customer Experience Influencers;" Onanalytica's "Top 100 Influencers of Customer Experience & Big Data."
Session Packages from $400
Expert Package
Your Expert Package Includes:
  • All 7 Best Practices
  • Pre-Call Discovery Process
  • One-on-One Call with Expert
  • Session Summary Report
  • Post-Session Engagement