Consider these problems your business may face:
In each case, the solution starts with reimagining your business to achieve breakthrough insights – insights that will take your strategic, product development and marketing decisions in the most profitable directions.
This challenge calls for creative approaches:
Even when you don’t see a problem, you can use these approaches.
As an example, the King County Library System, one of the largest and most admired libraries in the U.S., long has enjoyed almost impossibly high customer satisfaction ratings. But its leaders believed they could do even more to deliver a better customer experience and do it more consistently. Their provocative question became: What would "Library Heaven" look like in 20 years, and what should they do today to get there?
A comprehensive internal and external discovery process helped create a strategic blueprint that the library system has implemented successfully for more than nine years. As a result of its reimagining, the library has:
Today, the system continues to rank as one of the top libraries in the U.S. and now leads the nation in e-book lending.
Whether you are an established market leader or fighting for your place in the market, the ability to periodically reimagine and reinvent your business is a key factor for success.