Prior to DDW, Mike has held senior leadership positions at Deutsch LA, Y&R SF, Doremus, Publicis & Hal Riney, JWT Sydney, and Ogilvy London. Mike started his career in Brand Management at P&G and holds an MBA from the Kellogg School of Management at Northwestern University. Mike and his wife Cindy live in San Anselmo, California and are the proud parents of Hanna and Lucas. When he’s not working, you‘ll find Mike either mountain biking, playing with his blues band, or cooking.
Specialties: Brand strategy, marketing strategy, brand experience design, packaging, integrated marketing communications, digital communications, global account management, business development, agency operations, experiential marketing
- All 6 Best Practices
- Pre-Call Discovery Process
- One-on-One Call with Expert
- Session Summary Report
- Post-Session Engagement
- Marketing departments have traditionally held a narrow view of how brands are built, maintained and supported.
In the past, brand building was mostly about advertising and sales promotions – outbound campaigns designed to interrupt consumers, grab their attention and deliver well-crafted messages. Today, strong brands are developed through deeper engagement with customers. This deeper engagement is driven by creating experiences with your brand through the many touchpoints of the internet, social media and mobile.
- Marketers struggle to effectively integrate traditional media with new communication channels.
Traditional communications and digital media are often segregated into separate departments or even separate cities, making integration all the more difficult. Increasingly consumers expect a seamless brand experience as they navigate between channels – from the web to mobile to in-store. Marketers need a sophisticated, holistic organizational approach to achieve that seamless integration.
- Marketing departments in most corporations are traditionally better at talking than listening.
Marketing departments are more comfortable with what they can directly control – creating outbound communications and using traditional media – than with receiving unfiltered messages from customers and responding appropriately with relevant content. Clearly, in a marketplace where consumers drive the conversation, listening and responding to customers becomes critical.
- Traditional sales channels are under pressure as retailers struggle to meet the needs of discriminating multi-channel shoppers.
An increasing number of shoppers are using brick-and-mortar stores as product showrooms before purchasing online from lower-priced e-tailers like Amazon. Not only that, shopper satisfaction at retail stores is declining at a rate of 15 percent per year, according to IPG’s Media Lab. Traditional retailers and brand marketers need to develop seamless shopping experiences that promote discovery in-store and continue the sales process at home or on-the-go. They need communications solutions designed for a multi-channel world that flows from the web to mobile to in-store.
- Marketing success has traditionally been measured within the silos of different media and channels, which inhibits a holistic and accurate assessment of programs, campaigns and marketing as a whole.
The challenge marketers face today is making sense of mountains of data collected at multiple touchpoints. What’s needed is a way to measure the effectiveness of marketing investments in a systematic way that aligns with the customer's experience and allows for actionable decision-making.
- Integrated marketing communications plans suffer from lack of expertise, time constraints and resistance from various departments or functional silos.
A good starting point is getting senior management buy-in, followed by a concerted effort to include managers across the organization's divisions and functions. The assembled team should then focus on clearly communicating objectives, positioning and values. A Brand Book should be created and shared, supported by a strong marketing information system allowing stakeholders to use important brand assets, codified communications and other information.