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Tagged ‘May, 2014’


Philip Bouchard

Turning Lean On Its Ear

The concept of Business Process Outsourcing (BPO) is giving way to the lean corporation. In the lean corporation, “The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.” That’s according to the Lean Institute.

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Saying zero waste is like saying you want a corporation with zero friction. Every employee is a high performer, they have clearly defined roles and responsibilities and they communicate perfectly. Sounds idyllic, no? Well, we stated this aspiration almost a year ago, and it’s still top of mind.

Over the last decade, especially with globalization kicking off a sea change and having internet-speed communication at little or no cost, we’ve noticed a decided move to hiring specialist firms to decrease waste and friction. To date, this level of outsourcing has focused on repetitive, paper-driven or time-intensive activities such as invoicing, accounts payable, or call centers.

We see a future in which senior management expertise is introduced just-in-time with strategic business skills. And, because of their experience, they bring a network of resources for you as well.

On the consulting side, highly specialized individuals do not have a cross-functional offering. They can’t support the multiple areas of specialization that clients demand. Enter TrustedPeer.

TrustedPeer has two compelling differentiators.

  • We are a full-service destination. With more than 100 experts and the number climbing all the time, an individual consultant who is a TrustedPeer Expert becomes part of a larger mission. If you don’t see a practice area covered, our Experts will source and qualify someone for you immediately.

  • We focus on experienced, vetted players - an entrepreneur could outsource the senior management to TrustedPeer, contradicting the idea that only narrowly defined, repetitive business processes can be outsourced.

It’s exciting times this week as we launched our new site, with streamlined design, 100 available experts and an improved workflow process. Come visit us and verify!

If you need consulting on Business Development, contact TrustedPeer Expert and CEO Philip Bouchard.

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Philip Bouchard

Have We Entered the Era of Internet Caveat Emptor?

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A failed method of decision support is Internet searches.  The Internet is completely algorithm-based now.  And the balance of transparency vs. being targeted has shifted heavily in the favor of advertisers. Where on the Internet can decision-makers find trust and authenticity?  There must be providers of trusted, skillfully curated and delivered information.  TrustedPeer is one of those sites.

My thoughts were ignited by David Segal’s May 4th New York Times Sunday Business article “The Great Unwatched."  As Mr. Segal points out in the article, "57 percent of two billion ads surveyed over two months were deemed to be unviewable," yet companies still paid for the ads.

Unfortunately, I think of dubious parallels:
  • Remember Collateralized Debt Obligations and other structured asset-backed securities? 
  • Remember in Casablanca when Claude Rains declares that he’s shocked that gambling is going on as he palms a payoff on the side?
  • Are we aware, while we “research,” the Internet can be gamed in so many areas? Think of Wikipedia content or LinkedIn endorsements or, per Mr. Segal, video ad placement.  
The fact is that we should all be skeptical of the Internet as a decision support tool.  However, any problem presents an opportunity.  There is a parallel trend where authenticity, quality and objectivity are being are being held in higher esteem.

At TrustedPeer, we're building our brand on trust, authenticity and quality.  One TrustedPeer Expert at a time.

If you need consulting on Business Management, contact TrustedPeer Expert and CEO Philip Bouchard.
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