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Philip Bouchard

Hobbies and Helpouts vs. Business and Solutions

We applaud the launch of Google Helpouts.

We‘re glad Google is validating the need for a cloud-based platform that provides experts to help people with problems. That’s what we do at TrustedPeer. But there’s a big difference: Helpouts are for fun; TrustedPeer is all business. 

There are other differences. Let’s compare Google’s vision against our own.

Google Helpouts

  • Platform: Video chat / Google Hangouts
  • Providers: Anyone passionate about anything
  • Users: Individuals at home

TrustedPeer®

  • Platform: A scheduled problem-solving call with pre-session discovery and a customized action plan
  • Providers:  Highly-qualified, vetted experts who have seen and solved your problem many times before
  • Users: Business professionals

If you need help learning to play the guitar, apply eye makeup or do yoga, Helpouts is for you. Because these are topics of personal passion, many of the Helpouts are free. And they have already been free for a long time on YouTube, eHow and many other sites. Helpouts adds a personal and social touch, which furthers the broad interests of Google like Google Wallet, Google Hangouts and Google’s search engine.

The problems you can’t solve on Helpouts are the ones that keep you up at night, have an impact on your company’s earnings, affect your prospects for promotion and enable business goals.  

TrustedPeer is here to further your professional success and give you peace of mind. You can’t get answers to important business problems – the ones that can make or break your career – on Helpouts.  Helpouts lacks vetted, experienced, subject matter experts for professional problem-solving. TrustedPeer includes a personal and professional combination that furthers the interest of no one but you.

If you need help with a hobby or personal interest, Google Helpouts is awesome. 

If you need professional help with a difficult business situation – and you need it fast, tailored to your needs and from a peer-reviewed expert – look no further than TrustedPeer.

If you need consulting on Business Development, contact TrustedPeer Expert and CEO Philip Bouchard.

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Philip Bouchard

Disrupting Management Consulting

(Part 3 of 3)

DISRUPTING MANAGEMENT CONSULTING: A truly disruptive model offers immediacy, breadth, consistency, predictability, recognition of interdependencies and focus on client success.

I’m hearing a lot of noise these days about new business models that are disruptive to management consulting. So far, these purported “new models” and what they have to offer have underwhelmed the business world.

This much I know: The Internet is changing the knowledge economy. It can make high-level experts available to companies all over the world. And it can match expertise to need in way that is timely, targeted and efficient. 

The experiences I’ve had as a CFO, COO and CEO – not as a consultant – have taught me that what businesses really need is consultancy-on-demand with the right experts

Here is my definition of an expert: Experts have years of experience in their industries and have seen and solved business problems at all stages of a company’s life cycle. They know the best practices and can help businesses identify and implement solutions quickly.

Successful organizations will embrace a technology that matches needs with experts to gain competitive advantage.

This disruptive model has the following characteristics.

  • It provides immediate access to a vetted expert perfectly matched to you, your industry, your company’s stage of development, your operating function and your specific expertise need.
  • It covers the full breadth of problems you face – whether you need a second opinion, have an operational process problem, need to understand a new technology or market, want to validate an existing approach or need to risk-assess a compliance requirement.
  • It delivers with consistency in an ongoing relationship, with persistent data that is confidentially maintained.
  • It offers a predictable cost and a line-of-sight timeframe to problem resolution.
  • It recognizes that your issues are not functionally siloed, but are interdependent across internal and external areas of your business.
  • It is a model focused on your success and not on the consultant’s success.

In short, the disruption of management consulting has begun.  It’s about the right expert, right now.  That’s why I started TrustedPeer.

If you need consulting on Business Development, contact TrustedPeer Expert and CEO Philip Bouchard.

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Philip Bouchard

What’s This All About?

(Part 1 of 3)

YOU CAN’T ALWAYS GET WHAT YOU NEED: Immediacy and laser-targeted relevance are now management consulting requirements. What we in business need and what we get don’t match. That’s why I founded TrustedPeer.

When I face a business problem and don’t have the expertise I need, I want precise subject matter expertise very quickly. I have three options for finding it.  Each option is risky and inefficient, and the time to resolution is unpredictable.

  1. Conduct an Internet search. Internet search is time-consuming and unreliable. How can I trust content that is dated, anonymously written or is link-bait?
  2. Turn to a personal network. Personal networks are great if I have the perfect network with no gaps. In addition, it is not always easy to reveal shortcomings to someone who may be conflicted about how truthful to be in response.  If I ask you for advice, you may decide there’s no upside to saying what you really think. What if you give me good advice and I don’t take it? Or bad advice and I do? Either way, you lose. Better to equivocate, right? Or put me off hoping I’ll find a solution elsewhere.
  3. Contract with a large firm for a full-on consulting engagement. A McKinsey partner would be delighted to sell me on a plan to bring in a bunch of new associates (really smart, but with no professional experience) to camp out in my conference room and eventually, after some undisclosed time, deliver a strategy that I can't afford to implement.

Since none of these are satisfactory, and what I really need is targeted and custom, I decide to seek an experienced professional. I ask logical questions. Who is responsive? Who is the best? How do I select the right expert? How much should it cost? How long should it take? What about project scope, discovery, contract negotiation, price negotiation and resources required?

It all boils down to one question: How can I get an opinion I can trust from an expert who knows my industry and has seen and solved my problem many times before?

Before I post with more details, tell me, how do you find that trusted expert?  We welcome your comments.

Next Up: What's This All About? (Part 2 of 3): Avoiding Bonehead Management Mistakes.

If you need consulting on Business Development, contact TrustedPeer Expert and CEO Philip Bouchard .

  More...
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